Salon Policies
Please note:
- All our styling products are cruelty free.
- We no longer offer a dry cut service.
- We no longer offer children's hair cuts unless the accompanying adult/adults are booked in at the same time.
- Under 16’s receive 10% off full price hair services.
- Card payments, Apple Pay, bank transfers and correct cash amount accepted.
Appointments:
- Please confirm your appointment ASAP.
- If we do not hear from you within 6 hours your appointment could be given away or cancelled.
- If you need to cancel or reschedule please give at LEAST 3-5 days notice, prior to your appointment date or there could be a charge on your next bill.
- ANY changes to your appointment style/colour must be made when booking THIS appointment to prevent overlapping. Changes even small ones, can add extra time on and cut into another clients appointment time e.g. If a client decides to alter their appointment from a colour to a cut (which takes a lot less time) then they will be charged the full amount for the time allocated when booking was made.
- You're welcome to bring photos of your desired style or send them to us ahead of your appointment to help us tailor the service to your vision.
We appreciate and thank you your cooperation, patience and understanding. SJHB
EXPRESS Anti-Humidity & Smoothing Treatment:
Appointment Duration:
This appointment may take over 2 hours, so please allow sufficient time and plan accordingly.
Hair Colouring Guidance:
If you colour your hair, we kindly advise not applying colour before or immediately after this treatment.
Please wait at least one week before colouring again and avoid using permanent colour through the mid-lengths and ends.
Haircut Changes:
If you would like a significant haircut change (more than one inch off or adding a fringe), please inform your stylist upon arrival so we can accommodate your request.
K-RESPECT Permanent Smoothing Treatment:
Appointment Duration:
This service may take over 4 hours, so please ensure you allow enough time.
Hair Colouring Guidance:
Please wait at least one week, and do not use permanent colour through the mid-lengths and ends.
Haircut Changes:
If you would like a significant haircut change (more than one inch off or adding a fringe), please inform your stylist upon arrival so we can accommodate your request.
Colour, Wash, Cut & Blowdry:
Appointment Duration:
This appointment may take over 2 hours, so please allow sufficient time and plan accordingly.
Hair Colouring Guidance:
If you colour your hair, we kindly advise not applying colour before or immediately after this treatment.
Please wait at least one week before colouring again and avoid using permanent colour through the mid-lengths and ends.
Haircut Changes:
If you would like a significant haircut change (more than one inch off or adding a fringe), please inform your stylist upon arrival so we can accommodate your request.
Appointment Duration:
This appointment may take over 20 minutes, so please allow sufficient time and plan accordingly.
Please ensure your child's hair is freshly washed, fully dried, and worn down.
- No products or oils, please
- No bobbles, plaits, or styles
Haircut Changes:
If you require more than 2 inches to be taken off, or are wanting:
- A fringe/bangs
- Wolf cut
- Butterfly cut
- Any restyle
Please book a Cut & Blow Dry.